Travel Assistance Services

From natural disasters to lost passports, there are many events that can turn a fantastic trip into a disastrous one. Whether you're dealing with a cancelled flight, lost luggage, or a medical emergency, our services are designed to provide fast, effective solutions.

Assist Card – included with purchase of our travel insurance - is not just there for you when things go wrong. Concierge services are always available to help you with everything from arranging tee times to finding local cultural activities.

We are at your service for the following:

Pre-Trip Services

Passport and visa requirements, including information on how to obtain these documents
Travel advisories
Foreign currency exchange rates
Inoculation and immunization requirements
Temperature and weather conditions
Address and telephone number of the nearest consulate or embassy
Cultural and other events

During Trip Services

Access to medical providers
Medical transfers (in-country)
Medical evacuation & repatriation
Repatriation of remains
Medical monitoring
Eyeglasses replacement
Medications replacement
Lost luggage
Legal assistance abroad

Concierge Services

Travel reservation services
Destination profiles
Message service
Language services
Event ticketing
Floral services
Hotel accommodations
Restaurant referrals and reservations

In all cases, the medical provider, facility, legal counsel, or other professional service providers suggested by ASSIST-CARD are not employees or agents of ASSIST-CARD and the Covered Person is responsible for the choice of a provider. ASSIST-CARD assumes no liability for the services provided to a Covered Person under this arrangement nor is it liable for any negligence or other wrongful acts or omissions of any of the legal or health care professionals providing services to a Covered Person.

The Services provided herein shall only be provided if the Covered Person, a representative of the Covered Person or the Subscriber notifies ASSIST-CARD of the need for Services. In all cases, the service and payments must be arranged, authorized, verified and approved in advance by ASSIST-CARD.

All airfare and transportation shall be economy class, unless it is recommended otherwise by an ASSIST-CARD Medical Director for medical reasons, and arranged for by ASSIST-CARD. ASSIST-CARD shall not reimburse the Covered Person or Subscriber for transportation and airfare arranged for and/or paid for by said Covered Person or Subscriber.

ASSIST-CARD is not responsible and cannot be held liable for any malpractice performed by a local Physician or attorney who is not an employee of ASSIST-CARD; or of any loss or damage. Subscriber shall include this language on its marketing materials pertaining to ASSIST-CARD services.

ASSIST-CARD is under contract with Starr Indemnity & Liability Company (“Starr Indemnity”), an insurer that provides your insurance coverage, to provide certain travel assistance services in conjunction with insurance benefits. Any and all terms and conditions whether or not defined herein shall have the meaning set forth in the Business Travel Insurance Policy issued by Starr Indemnity.

Starr Companies is the worldwide marketing name for the operating insurance and travel assistance companies and subsidiaries of Starr.